HUBTUB Workflow Model

Unified flow for Hardware & Networking, DigitalEdge (Social Media), Virtual IT Department, and Sales operations

1) Lead Capture

Website, social, phone, walk-in, B2B networking.

2) Requirement Analysis

Scope, specs, constraints, priorities.

3) Proposal & Quotation

Pricing breakdown, timeline, terms.

4) Approval & Onboarding

Sign-off, PO/invoice, assign PM/tech, CRM setup.

5) Service Execution

Delivery by vertical: H&N, DigitalEdge, Virtual IT, Sales.

6) QA & Handover

UAT/demos, docs, training, warranty/activation.

7) Billing & Payment

Invoice, collections, finance updates.

8) After‑Sales Support

Tickets, AMC offers, retention.

9) Feedback & Improvement ♻️

Surveys, reviews, internal retros, SOP updates.

Detailed Tracks

Hardware & Networking

Delivery Track
  • 📦 Procure / Assemble components mapped to specs & budget.
  • 🔗 Compatibility checks (CPU/Board/RAM/GPU/PSU), burn-in tests.
  • 🛠️ Install & Configure: OS, drivers, security baseline, network setup.
  • 🧪 Testing: benchmarks, thermal, connectivity, failover (where applicable).
  • 📄 Docs: build sheet, warranty, network diagram, credentials handover.

DigitalEdge (Social Media)

Marketing Track
  • 🧭 Strategy: audience, channels (FB/IG/X/YT/LinkedIn), goals, KPIs.
  • 🎨 Creation: posts, thumbnails, reels/shorts, copy, brand kit.
  • ⏱️ Scheduling & community management; UTM tagging.
  • 📈 Campaigns: paid & organic; A/B tests; creative refresh cadence.
  • 🧾 Reporting: weekly dashboard & monthly insights; backlog grooming.

Virtual IT Department

Managed Services
  • 🖥️ Monitoring: endpoints, servers, network devices (RMM/alerts/SLA).
  • 🧰 Support: remote troubleshooting, onsite dispatch, knowledge base.
  • 🛡️ Security: patching, backups, asset & identity management.
  • 🤝 Governance: change control, CAB notes, monthly ops review.
  • 📊 Reports: uptime, MTTR, ticket trends, improvement plan.

Sales (Custom Build / Prebuilt)

B2C/B2B Sales
  • 🧩 Discovery: use‑case, budget, performance target, form factor.
  • 🧮 Quote: parts list, SKU mapping, lead time, upsell options.
  • ✅ QA: stress tests, cable mgmt, OS image & activation.
  • 🚚 Handover: demo, peripherals, care guide, warranty.
  • ♻️ Follow‑up: accessories, AMC, referral request.

Swimlanes: B2B vs B2C

B2B

Deeper scope
  • Discovery Workshop → stakeholders, constraints, SOW.
  • Proposal → milestones, SLA, PoC (if needed), terms.
  • Onboarding → PM assignment, RACI, access & compliance.
  • Execution → project plan, change mgmt, risk log.
  • UAT & Training → documentation, sign‑off, CSI plan.
  • Billing → PO, milestone invoicing, collections.
  • Success → QBR, roadmap, upsell/cross‑sell.

B2C

Faster cycle
  • Quick Needs Check → budget, games/apps, size preference.
  • Instant Quote → availability, ETA, bundles.
  • Build/Prep → assembly, test, OS & drivers.
  • Handover → demo, care & warranty activation.
  • Support → hotline/WhatsApp, pickup & drop (if any).
  • Delight → tips email, review request, referral.

Governance, QA & Feedback Loop

Quality Assurance Checklist

  • ✅ Acceptance criteria defined per step.
  • ✅ Checklists for build, deployment, and handover.
  • ✅ Data & credentials stored securely and transferred on sign‑off.
  • ✅ Warranty/AMC terms acknowledged by client.

Metrics & Signals

  • ⏱️ Lead → Quote time; Quote → Win rate.
  • 🧰 MTTR, SLA attainment, First‑contact resolution.
  • 📣 Social engagement, CTR, CAC, ROAS (DigitalEdge).
  • 🧾 DSO, on‑time payments, refund rate.
  • 🌟 NPS/CSAT, reviews, repeat purchases.

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